Support Center

Remote Wipe: Why does Security Center say Remote Wipe is not set up when it is?

Last Updated: Mar 07, 2017 03:43PM UTC

Even if you have correctly set up Remote Wipe, Security Center may tell you that "Remote Wipe is not enabled."  This is a known bug that was fixed in  PrivatOS 1.0.3. Please upgrade and give it a try.

For historical reference:

You can tell that Remote Wipe is set up correctly if launching it from your home screen brings up the list of "Sensitive Applications" (screen shots at https://my.blackphone.ch/remote-wipe.html).  On the other hand, if launching Remote Wipe from your home screen brings up the "Create A Device Password" screen is it not correctly set up.

This problem will occur if you successfully configure Remote Wipe, then apply an OTA (over-the-air) update to Blackphone (which you should be doing!).  It may also occur under other circumstances, and it has to do with a configuration flag being overwritten.

0f1f11bb203e9508a10b44581e06426e@blackphone.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete